Platinum Patient Annual Membership

At Discount Hearing, we understand that obtaining hearing aids is just the first step towards better hearing. Our commitment to your hearing health extends beyond the initial purchase with our comprehensive aftercare program. Designed to ensure you receive continuous support and optimal performance from your hearing aids, our aftercare services offer a personalized approach tailored to your unique needs.

Personalised Follow-Up Consultations

After your initial fitting, we schedule regular follow-up consultations to monitor your progress and address any concerns. These appointments allow us to fine-tune your hearing aids, ensuring they provide the best possible performance in various environments. Our audiologists are dedicated to making any necessary adjustments to enhance your listening experience.

Ongoing Hearing Aid Maintenance

Proper maintenance is crucial for the longevity and effectiveness of your hearing aids. Our aftercare program includes routine cleaning and servicing to keep your devices in excellent condition. We offer:

• Professional Cleaning: Regular deep cleaning to remove earwax and debris.
• Battery Replacement: Complimentary battery checks and replacements to ensure uninterrupted usage.
• Software Updates: Installation of the latest software updates to keep your hearing aids functioning at their best.

Technical Support

Our technical support team is always ready to assist you with any issues you may encounter with your hearing aids. Whether it’s troubleshooting a problem or providing guidance on using new features, we’re here to help. Our support services include:

• Phone Support: Immediate assistance from our knowledgeable staff.
• Online Resources: Access to tutorials, FAQs, and user manuals on our website.
• In-Office Assistance: Hands-on help from our specialists for more complex issues.

Education and Training

We believe that informed customers are happy customers. That's why our aftercare program includes educational resources and training sessions to help you make the most of your hearing aids. Learn how to use your devices effectively, manage settings, and maintain them properly through:

• Workshops and Seminars: Regular events where you can learn from experts and share experiences with other users.
• One-on-One Training: Personalized sessions to address your specific questions and concerns.

Replacement and Upgrade Discounts

As a valued member of our aftercare program, you will receive exclusive discounts on hearing aid replacements and upgrades. Stay up-to-date with the latest technology and enjoy better hearing for years to come.

Satisfaction Guarantee

Your satisfaction is our top priority. If you encounter any issues with your hearing aids, we offer a hassle-free return and exchange policy within the warranty period. Our goal is to ensure you are completely satisfied with your hearing solution.

At Discount Hearing, we are dedicated to supporting your hearing journey every step of the way. Join our aftercare program and experience the peace of mind that comes with knowing you have a team of experts by your side, committed to your hearing health and overall well-being.

** This membership is billed per annum per hearing aid. **